Build an exception review queue

What you will learn

• Decide which cases need review.
• Show the reason and source context.
• Feed corrections back into the workflow.

The lesson

An exception is not a failure if the team can see and resolve it. Create a queue for missing fields, conflicting records, low-confidence interpretation and actions the agent is not authorised to take. Each card should show the source, proposed action and reason it was held.

Reviewers need simple choices: approve, correct, ask for more information or reject. Capture those choices so you can learn which rules need adjusting. Track queue volume over time; a growing queue may mean the automation is moving work rather than removing it.

Try this

Define four reasons an item should stop for review. For each reason, write who owns it and which information they need on the review card.